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Error code 30174-4, 30125-4, or 30038-4 when installing Office

You might see error code 30174-4, 30125-4, or 30038-4 if your antivirus software, firewall, or proxy settings prevent you from installing Office. To resolve the problem, temporarily turn off your antivirus software, firewall, or proxy settings, install Office, and then turn the settings back on.
Temporarily turn off antivirus software

If you need information on how to turn off your antivirus software, check the manufacturer’s website for information. If you don’t know which antivirus is on the computer, follow these steps:

1. Open Control Panel.
2. Click System and Security.
3. Under Action Center, click Review your computer’s status and resolve issues. (In Windows 7, click Review your computer’s status.)
4. Click Security to find the name of the antivirus software.

Temporarily turn off the firewall

Turn off Windows Firewall on Windows 8 or Windows 7.
Note If you’re using a firewall from another manufacturer, visit their website for information on how to temporarily disable the firewall.
Temporarily turn off proxy settings

If you use your computer both at home and at work, try turning off your proxy settings before you install:

1. Go to Control Panel, and open Internet Options.
2. Click the Connections tab, and then click LAN settings.
3. If the box next to Use a proxy server for your LAN is checked, uncheck it.

If the problem continues, try installing Office while you're connected at work or contact your IT department at work for additional help with proxy settings.
Applies To: Office 365 End User, Office 2013